Champion Among Us

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When Mdm Sereena Joy Osman, 67, first came across Lions Befrienders, she was still working full-time. Yet, something nudged her to take a half-day leave and attend just one qigong class at the Active Ageing Centre. That single session opened the floodgates. After retiring, she began joining more activities with Lions Befrienders. One day, while dropping by the office, she overheard staff looking for someone to make phone calls in Malay. Ethnically Chinese and raised in a Malay-speaking household, Mdm Sereena raised her hand.
Just like that, she went from participant to volunteer – one of the many Senior Volunteers who have become a keystone of Lions Befrienders’ community outreach. Now often seen in her bright blue Senior Champion volunteer t-shirt, Mdm Sereena helps with flyer distribution and door-to-door outreach in her neighbourhood. Her years in customer service made her confident in speaking with strangers, but it’s something deeper that motivates her: a calling she’s carried since childhood.
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“My late mum was a volunteer with St John’s Ambulance, and she used to bring me along,” she says. “Even though life was tough back then, she always gave her time to help others. I said to myself, I’m so blessed now – I have time and energy, I better do something meaningful with it.”
For fellow Senior Volunteer Leo Ivy, 68, the journey began when she walked past the Active Ageing Centre one day and decided to pop in. “Better than sitting at home,” she laughs.
Mdm Ivy has now been attending activities and volunteering for over eight years. “Lions Befrienders gives me something to do, and it keeps me from feeling lonely,” she says.
Both Mdm Ivy and Mdm Sereena began volunteering because they didn’t want to spend their retirement at home. What they found was more than something to pass the time: they found community, purpose, and friendship.
Mdm Sereena shares that of course they face rejections. She’s learned not to dwell on setbacks. “Don’t feel disappointed when doors slam in your face. There are others willing to listen to you, so just carry on. Just one ‘yes’ can be so rewarding.”
Through these experiences, she’s come to admire the way Lions Befrienders support their community, both seniors and volunteers.

“I learned patience from them, when they deal with challenging interactions. We’re just volunteers, but they do it every day. That’s what keeps me coming back and doing my best.”

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Amanda Mok, 25, is a Volunteer Management Executive at Lions Befrienders. From recruitment to training sessions and team bonding activities, she helps ensure volunteers are empowered and supported in their roles. She finds her motivation in seeing volunteers thrive: “I get a sense of happiness when I see volunteers happy with what they do, and beneficiaries getting the help that they need.” When asked what makes a great volunteer, Amanda doesn’t hesitate.

“Proactiveness, and a heart to serve. You can really feel the difference when it comes from a genuine place. We can really see that with Mdm Sereena and Mdm Ivy.”

Amanda sees first-hand how senior volunteers bring something special to the table – not just familiarity with their neighbourhoods, but deep connections with fellow seniors that turn everyday outreach into something meaningful. “They can speak the same language, they know their neighbours, they’re part of the same community. That makes it easier,” Amanda shares. “And the teamwork among the senior volunteers is so strong. It’s like a kampung, where everyone is welcomed with open arms.”
That kampung spirit is something Lions Befrienders is committed to nurturing. At the heart of their mission is the belief that seniors are not just recipients of care, but are essential parts of a vibrant, connected community. With every hour given and every neighbour reached, volunteers like Mdm Sereena and Mdm Ivy help create a kinder today and a stronger tomorrow.

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