Join Us
Work with Us
At Lions Befrienders, our people are important. We want you to Learn, Grow and Succeed.
Opportunities to Learn
You will attend workshops, conferences and you may even go overseas on a learning journey when the time is right. The Continuing Education Scheme helps you to further yourself professionally. We encourage you to keep learning no matter what age you are.
Opportunities to Grow
You may be transferred internally to widen your understanding of LB. This also helps us to groom future leaders and to help you find satisfaction in your role.
Opportunities to Succeed
Through learning and growing, we want you to succeed. We are committed to creating a work environment that is supportive and encouraging.
Fair Employment
We signed the Employers’ Pledge of Fair Employment Practices, established by the Tripartite Alliance for Fair Employment Practices (TAFEP) and we are committed to fair employment practices.
Our employees are fairly and competitively remunerated.
We believe that work life balance contributes to happy families and thus happy employees.
1. Administrative Executive (Home Personal Care)
Role
Administrative Executive (Home Personal Care)
Overview
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The Admin Executive is responsible for providing high-level administrative, operational, and logistical support to ensure the smooth, efficient, and professional operation of the organization. This role is essential in supporting the executive team and program staff, allowing them to focus on mission-critical work; including, frail and home-bound PNC (Person Needing Care) with home personal care services.
Responsibilities
1. Administrative & Office management
• Manage the organization’s front office (Queenstown/Clementi/Tampines), including greeting visitors, handling incoming/outgoing mail, and managing general inquires (phone and email).
• Maintain and organize physical and electronic filing systems for key organizational documents (eg. Admission/discharge of referrals, service orders, subvention submission, validate subvention report, monthly billing and payment collection.
• Coordinate and schedule meetings, including booking rooms, distributing materials, and taking minutes for HPC meetings.
• Manage inventory and procurement of office supplies, equipment, and organizational assets, ensuring cost-effectiveness.
• Liaise with external vendors (IT support, cleaning, maintenance, utilities) to ensure the office infrastructure is operational.
2. Financial Support
•Assist with basic bookkeeping tasks, such as processing invoices, and petty cash vouchers.
• Assist with the preparation of financial documents and annual audits.
• Preparing and replying to reports request by respective government agencies eg. AIC and MOH).
3. Human Resource Support
• Assist in the onboarding and offboarding process for new staff, including preparing necessary paperwork and setting up workspaces.
• Maintain Senior Healthcare Assistant/Healthcare Assistant/Homecare Assistant daily schedule, monitoring the provision of services.
• Obtain periodic feedback from clients/caregivers.
4. Means Test system checking support
• Carry out monthly means-testing checks on all active clients to ascertain eligibility for Government subsidy, based on the Ministry’s prevailing ILTC means-testing criteria for non-residential community care to determine the updated subsidy rate.
• To update clients and system accordingly.
5. Ad-hoc
• Outreach to community partners within HPC boundary, stakeholders and other agencies to collaborate on services required, including e-referral to AIC if required.
• Any ad-hoc assignment by Senior Nurse Manager/Admin & Ops Manager.
Requirements
• Minimum of a Diploma in Business Administration, Office Management, or equivalent.
• Minimum 2 year(s) of relevant administrative experience, preferably within a non-profit, charity, or healthcare service environment.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong Organizational skills: Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Attention to Detail: Meticulous and highly accurate in documentation, record-keeping, and communication.
• Communication: Ability to interact professionally with diverse stakeholders (staff, volunteers, next-of-kin and older adults).
• Discretion: Ability to handle sensitive information with integrity and strict confidentiality.
• Good communications skills, preferably bilingual with dialects (to communicate with clients that unable to convey in English).
2. Admin Executive, Integrated Community Care
Role
Admin Executive, Integrated Community Care
Overview
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You will play a key role in coordinating workflows, supporting stakeholder engagement, and managing data collection tools for the Integrated Community Care Providers (ICCP) framework. Your work will help ensure smooth operations and impactful community care delivery.
Responsibilities
• Execute administrative tasks of ICCP operations and initiatives with multiple external stakeholders for the sub-region.
• Coordinate standardization and optimization of processes across various organizations.
• Assist in compliance monitoring of ICCP processes, including care plans and subsequent steps of care journey of seniors.
• Manage and process date collected from various platforms, ensuring timely and accurate entry.
• Ensure accuracy, consistency, and integrity of data related to the agency’s Monitoring Indicators (MI).
Requirements
• Diploma or Degree in Business Administration or related field.
• At least 2–3 years of relevant experience in administrative support
• Experience with workflow documentation, data reporting, and stakeholder coordination is an advantage
• Strong attention to detail, especially in handling data, documents, and reporting.
• Possess excellent communication and interpersonal skills to engage with internal teams, partners, and community stakeholders.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Personality of the successful candidate: agile, resilient, adaptable, collaborative, multi-task
3. Befriender Executive
Role
Befriending Executive, Social Health Care - AAC (BnB)
Overview
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Reporting to their respective programme manager, the Social Health Care Executive (Bnb) will work towards the service requirements stipulated by the funders and LBSA for Befriending services and AACs. He/she is entrusted with the key responsibility to assist the Befriending Services in providing buddying, befriending services and/or activities to seniors according to the new Active Ageing Centre (AAC) model. In addition, he/she will work on other activities including mental health pilots and projects which can contribute to the overall 5 dimensions of wellbeing of seniors.
Responsibilities
Stakeholder Management
Community Outreach
• Assist in community assets mapping i.e. blocks, services mapping.
• Assist in outreach events i.e. door-knocking, needs assessment, info-sharing session.
• Assist in conducting communication and education to seniors about our pilot project.
Relationship Management
• Able to identify & support community and networking partners in joint efforts to serve the needs of the seniors
• Communicate the needs of seniors to external stakeholders and advocate for action to meet these needs.
• Work with community partners through pilots, projects, and collaborations to serve the needs of the seniors.
• Participate in community networking sessions, complex cases discussion, joint visits
• For experience BEs, to support other LB AACs new BEs to be familiarize Befriending and buddying service model
Recruitment of Members
• Assess and recruit new senior by using the Community Screener Tool (CST) & other required trained tools promptly according to service requirements with AAC
• Tier new member (Befriending or Buddying) according to the given criteria
Volunteer Management
• Engage and support volunteers for LB’s programmes & activities
• Matching of befrienders assigned by Volunteer Management team to the programme
• Motivate/ Appreciate volunteers to sustain them
• Explore opportunities for befrienders to help in other activities beyond home visits i.e. help at distributions, medical escort, home improvement
• Assist to identify potential new volunteers among clients or from externals
Day to Day Centre Operations
Programme and Activities
• Deliver projects outputs and activities to seniors at home/off-site according
to LB’s Programme Strategy
• Provide feedback on operational gaps, ground challenges, along with the
types of activity that can help seniors become more independent.
• Evaluate processes & provide suggestions to improve implementation of
different types of activities/projects for seniors.
• Encourage suitable Bnb seniors to attend programmes at AAC or out of
seniors’ houses.
• Plan, conduct and assist in Programmes at the AAC
Serving Seniors
• Ensure all AAC and Befriending and buddying (Bnb) seniors are contacted
based on service requirements.
• Submit check call reports of Bnb seniors’ engagement and help address
needs of seniors.
• Document/input important info of seniors and data for reporting purposes to
funders & sponsors.
• Support projects that will value-add LB’s services to seniors i.e.
Distributions/Sponsorships of donation-in-kind items.
• Refer seniors for functional and mental health programmes and project
Reporting
Administrative and Reports
• Prompt submission/approval of check call reports, seniors’ activities
attendance to meet funders KPIs
• Conduct CST assessments & key them into AIC systems
• Register and/or update seniors’ data into LB’s databases
• Periodic housekeeping of seniors’ case status
Requirements
• Diploma/Degree in the field of Social Sciences (i.e. Social Work/Gerontology/
Psychology) preferred
• Preferably with more than 1 years or more, of experience in direct operational
roles or running social service-related programmes (especially in the area of
Eldercare)
• Has some prior experience in stakeholder management, especially in working
with community partners & volunteers
• Good administrative skills – systematic documentation and report writing
• Proficient in Microsoft Office (Word, Excel and PowerPoint)
• Able to work in the evening and on weekends when required
• Enjoy working with seniors and volunteers
• Good problem-solving skills
• Good interpersonal skills, a team player, yet able to work independently
• Able to communicate in local dialects will be an advantage to converse with
local dialects speaking elderly.
• Being bilingual will be an advantage to converse with non-English speaking
elderly
• Dynamic, quick thinking, adaptable and responsive to change
• Enthusiastic and self-motivated
4. Centre Manager (West)
Role
Centre Manager (West)
Overview
-
Reporting to the Director for Social Healthcare Programme, the Centre Manager (CM), Social Healthcare is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and LBSA.
Responsibilities
A) Management Role
• Staff Management – Recruit, Manage, Deploy and Develop of Centre staff
• Management Reporting – Provide timely reports to Senior Management,
including Management Committee members.
B) Strategic Planning
• Community Outreach – Develop Community Outreach Plan and educate seniors
about Active Ageing Programme
• Relationship Management – Develop strategies for asset mapping, fortify existing
relationships; identify new community partners, engage and build relationship to
garner their support to serve the seniors.
• Volunteer Management – Overseee, recruit, train and develop Volunteer
Management Plan
C) Centre Operations
• Key Performance Indicators – Maintain close monitoring of the given KPIs,
implement measures to manage volunteers and seniors recruitment, retention
and participation data at stipulated timeframe.
• Serving Seniors – Formulate customized guidelines to serve the needs of the
seniors; take lead in handling challenging service users
• Community Outreach – Guided by the Master Community Outreach Plan, take
lead in the implementation, review and evaluation of the plan.
• Relationship Management – Take lead in engaging community partners, build
effective and sustainable partnerships with them to serve the needs of the seniors.
• Programmes and Activities – Lead in regular reviews, planning, implementation
and evaluation of programmes.
• Recruitment of Members – Plan promotion and advertisement of AAC programme
to seniors in designate blocks on a regular basis
• Volunteer Management – Identify suitable volunteer roles to engage clients or
from external individuals to contribute in
• Financial Reporting – Adherence to planned budget, checks and controls and
prepare reports in a timely manner,
D) Other Duties
• Any other responsibilities as assigned by Executive Director/HOD/SCM
Requirements
• Degree or Diploma in the field of Social Sciences (i.e. Social Work/ Gerontology)
preferred
• At least 5 years of experience in direct operational roles such as running a social
service-related Centre (preferably in the area of Eldercare)
• Prior supervisory experience, with at least 2 staff reporting to him/ her
• Strong stakeholder management skills, able to develop and build relationship
with wide variety of community partners
• Strong interpersonal skills, a team player, yet able to work independently.
• Strong communications skills, preferably bilingual.
• Dynamic, quick thinking, adaptable and responsive to change.
5. HR Project Manager (HRMS Implementation)
Role
HR Project Manager (HRMS Implementation)
Overview
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The HR Project Manager will play a pivotal role in driving HR transformation and workforce capability building. This role will focus on supporting the Head of HR in strategic projects such as the implementation of new HR management system while also assisting on competency frameworks design, talent development, and career progression. This role will act as a change agent, collaborating across functions to translate people’s strategies into impactful initiatives that future-proof the organisation’s workforce
Responsibilities
• Lead the rollout of the new HR management system, including requirements gathering, vendor management, testing, and development, while driving process redesigns, change management, and user adoption through clear communication and training.
• Act as a bridge between HR, line managers, and the Transformation Office to align initiatives with organisational strategy.
• Engage management, employees, and external stakeholders to build buy-in for transformation, facilitating workshops and training sessions to drive adoption and cultural change.
• Lead the implementation of competency mapping aligned with SkillsFuture Singapore’s Framework, integrating skills and competency initiatives with business goals to drive engagement and ensure consistent HR strategies
• Translate the competency framework into actionable learning roadmaps and training plans, partnering with managers to address skill gaps and leverage national initiatives and grants.
Requirements
• Degree in Human Resources, Organisational Development, Business, or related field
• HR experience with exposure to transformation, talent development with proven track record of successful HRMS implementation
• Strong expertise in competency frameworks, career development, and performance management,
• Technical proficiency in HRMS, payroll systems, HR processes, data integrity, benefits administration, project management, and analytical problem-solving.
• Proven experience driving HR projects, change management, and digital transformation with a strategic mindset and strong execution skills.
• Excellent communication and stakeholder management and facilitation skills with the ability to influence and collaborate across different levels of the organisation
6. Programme Coordinator (Home Personal Care)
Role
Programme Coordinator (Home Personal Care)
Overview
-
Reporting to the Senior Nurse Manager/ Nurse Manager, Home Personal Care Services. This position is required to support the programme operations (but not limited to administrative duties), including, frail and home-bound PNC (Person Needing Care) with home personal care services.
Responsibilities
• In-charge of Home Personal Care+/Home Personal Care administrative duties. It includes admission/discharge of referrals and coordination, documentation, all finance documentation, subvention/claim submissions and subvention/claim reports, monthly invoicing and payments are in order, including programme logistics.
• In-charge of programme services including maintaining records of each clients and accounting records for audit purposes. Ensuring submission of formal reports to respective government agencies and stakeholders are accurate and on time.
• In-charge of the Senior Healthcare Assistants/Healthcare Assistants daily schedule, monitoring the provision of services.
• Obtain periodic feedback from clients/caregivers
• Carry out monthly means-testing checks on all active clients to ascertain eligibility for Government subsidy and update clients and system accordingly.
• Outreach to community partners within HPC boundary, stakeholders and other agencies to collaborate on services required, including e-referral to AIC if required.
• Undertake any other duties assigned by Senior Nurse Manager or Nurse Manager.
Requirements
• Minimum 2 years of related experience in eldercare/social service or related sector.
• Have basic computer skills (e.g. Microsoft office – excel, words, outlook, etc.).
• Passionate in working with elderly and willingness to learn.
• Able to communicate in local dialects will be an advantage to converse with local dialects speaking elderly.
• Able to communicate in Mandarin will be an advantage to converse with non-English speaking elderly.
• Good understanding of working with elderly.
7. Programme Executive
Role
Programme Executive, Social Health Care - AAC
Overview
-
Reporting to the Social Health Care Senior Manager/ Social Health Care Manager/ Social Health Care Assistant Manager / Social Health Care Senior Executive, the Social Healthcare Executive works closely with the Centre in-charge to manage the daily operations of the assigned Active Ageing Centre, so that it can fulfil its intended purposes as stipulated by the funders and LBSA
Responsibilities
Stakeholder Management
Community Outreach
• Assist in the execution of the Master Community Outreach Plan drawn up
Relationship Management
• Assist to engage community partners, build effective and sustainable partnerships with them to serve the needs of the seniors.
• Advocate the needs for seniors to external stakeholders and advocate LB’s values & mission in the community.
Recruitment of Members
• Assist to promote and advertise AAC programme to seniors in designate blocks
• Assess and recruit new senior as member by using the Community Screener Tool & other trained required tools
• Tier new member according to the given criteria
Volunteer Management
• Onsite screening at AAC after volunteers assigned by VM team to the AAC
• Engage and support volunteers for activities
• Assist to identify potential new volunteers among clients or from external
• Provide inputs during volunteer appraisal and make recommendation to VM during annual appreciation & awards presentation.
Day-to-Day Centre Operations
Programmes and Activities
• Assist in the planning, implementation and evaluation of programmes, along with the types of activity (within or beyond the Centre), ensuring that they remain relevant to the 5-dimensions of wellbeing among seniors.
• Share observation of seniors in need to Senior Programme Executive/Befriending Executive
• Assist in the collection and documentation of data for reporting purposes
• Evaluate seniors’ engagement & participation level using tools/questionnaires.
• Serving Seniors – Effective monitoring of the Alert Alarm System (AAS) in accordance to SOP (if applicable)
Reporting
KPIs (Core but not limited) Collect, document and report data of Active Ageing Programme Quality
• Elderly surveys (satisfaction rate) o Elderly recruitment count
• Elderly retention rate
• Elder’s participation rate (programmes, returning and or new programmes)
Volunteer Experience (General)
• Satisfaction of the activities engaged with seniors
• Volunteer Retention
Financial Reporting
• Adhere to planned budget allocated to the Centre
• Ensure proper documentation of finance-related transactions
• Prepare reports in a timely manner
Other Duties
• Any other responsibilities as assigned by the Social Health Care Senior Manager/ Social Health Care Manager/ Social Health Care Assistant Manager / Social Health Care Senior Executive
• Adhoc home visits
• Support BnB (Befriending and Buddying) clients where needed
Requirements
• Diploma/Degree in the field of Social Sciences (i.e. Social Work/Gerontology/ Psychology) preferred
• Minimum 1 year of experience in direct operational work (especially in the area of Eldercare), such as conducting and evaluating programmes/ activities; conducting of needs assessment
• Has some prior experience in stakeholder management, especially in working with
community partners
• Good administrative skills – systematic documentation and report writing
• Proficient in Microsoft Office (Word, Excel and PowerPoint)
• Able to work in the evening and on weekends when required
• Enjoy working with seniors and volunteers
• Good problem-solving skills
• Dynamic, quick thinking, adaptable and responsive to change
• Enthusiastic and self-motivated
• Good interpersonal skills, a team player, yet able to work independently
• Being bilingual will be an advantage to converse with non-English speaking elderly
• Able to communicate in local dialects will be an advantage to converse with local dialects speaking elderly.
1. Programme Executive
Role
Programme Executive
Responsibilities
1. Stakeholder Management
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Conduct Community Outreach for seniors and volunteers recruitment
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Relationship Management
2. Day-to-Day Centre Operations
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Conduct Community Screener for seniors
-
Plan and conduct Programmes and Activities with volunteers/trainers
3. Administration & Reports
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Record attendance and other data for evaluation
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Ensure accuracy of data entry
4. Projects or other duties
Qualifications & Requirements
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Related qualification in working with the elderly or in the social service sector or training in gerontology
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At least 1 year of experience in direct operational work (especially in the area of Eldercare), such as conducting and evaluating programmes/ activities; conducting of needs assessment
-
Has some prior experience in stakeholder management, especially in working with community partners
-
Able to work in the evenings and on weekends if when required
-
AIC Community Screener Trained will be an added advantage
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With Environment Control Coordinator license will be an added advantage
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Proficient in Microsoft Office
Qualifications & Requirements
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Enjoy working with seniors and volunteers
-
Good administrative skills
-
Good problem-solving skills
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Good interpersonal skills, a team player, yet able to work independently
-
Good communications skills
If you are interested to apply for the above-mentioned position, please submit your resume here:
If you are interested to apply
for the above-mentioned position,
please submit your resume here:
2. Befriending Executive Manager
Role
Admin Support Officer - Active Ageing Centre
Overview:
Responsibilities
Administrative:
1. Set up physical filing system
-
Recommend a filing system upon consultation of what is existing at the centre
-
File all documents in file with proper labelling and contents
2. Data Entry via various platform
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Coordinate with staff on how staff can provide the completed documents for data entry
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Scan and saved necessary documents according to requirement
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Passwords management
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Prepare financial documents (Payment voucher for e-signatures, quotations and invoices)
3. Check Accuracy of past records & correction with comments
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Tally physical records with data entered in various platform and amend where needed with comments.
-
Ensure files are not overwritten but saved as revision copy.
Programme related task:
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Logistics and delivery arrangements of donated items
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Calling seniors to remind them of activities/ events
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Distributing reminders/items to seniors via letterbox or door to door
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Assist teammates during activities to encourage and engage seniors to participate
Requirements:
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GCE A Level and above
-
IT savvy especially in Microsoft Office: Words, Excel, PowerPoint
-
Flexible to learn new platform for data entry.
-
Possess effective organisational and follow-up skills, paying attention to detail.
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Able to commit for minimum 24 hours per week for at least 6 months
Attributes:
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Openness and willingness to try new experience
-
Flexible to accept new task
3. Volunteer Management Curriculum
Role
Senior Manager/Manager, Volunteer Management & Training
Overview:
Reporting to the Director, Development, Training & Volunteer Management (TVM), you will oversee the dual functions of Training as well as Volunteer Management Functions in Lions Befrienders
You will play a role in building training capabilities in the organization, as well as growing, developing and managing a volunteer pool which would include senior volunteers, to support the organization’s strategic and programmatic goals.
Responsibilities
1. Training:
-
Strategic Development: Work with Management on developing Training Strategies, which includes a Training Products Roadmap i.e. training courses & programs to be developed, launched, attaining WSQ-accreditation, implementation of a suitable Learning Management System (LMS). Conduct market research to identify emerging trends, competitor offerings, and evolving learner needs.
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Training Programmes Development: Identify needs, design and develop training courseware and resources for e-learning and blended learning that can meet the needs of stakeholders. Create curriculum that can align with SkillsFuture framework and qualifying for WSQ- accreditation.
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Conduct Training Sessions: Deliver engaging and informative physical and online training sessions to learners, provide hands-on training, demonstrations, and practical exercises, where appropriate, to enhance participants’ understanding and proficiency.
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Network & Collaboration: Coordinate with internal and external stakeholders to foster collaboration and maintain strong partnerships. Stay current with the latest training trends to ensure training content is up-to-date and to provide informed and relevant training.
2. Volunteer Management
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Recruitment: Develop recruitment strategies for volunteers, including social service organizations, community stakeholders, corporate partners and government agencies to support the organization goals, including reactivation strategies for passive volunteers.
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VM Policies & Processes & Projects: Evaluate and implement volunteer management practices, policies and processes. Review existing and/or develop new VM projects/events.
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Training & Development: Develop developmental roadmap and conduct volunteer training to increase volunteers capability, recognition and engagement programmes for sponsors and volunteers.
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Networking & Stakeholder Management: Identify opportunities for partnerships with social service organizations, community stakeholders, corporate partners and agencies, drive engagement with key stakeholders through various platforms.
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Budgeting & Reporting: Monitor and provide Management reports, Source, prepare and coordinate projects budget and expenses and submit project reports.
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Staff Management: Provide guidance and coaching to VM staff.
Requirements:
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Degree in Social Work/Gerontology/Training or equivalent.
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Possess ACLP or DDDLP (or the equivalent) would be advantageous.
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Experience in training & adult education, volunteer management and working with wide range of stakeholders from individuals to corporates.
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Good leadership and stakeholder management skills, and have worked with various voluntary welfare organisations, communities and institutional settings.
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Possess good communication and interpersonal skill, Strategic thinker with networking aptitude.
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Able to communicate in Mandarin will be an advantage to converse with non-English speaking stakeholders.
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Enjoys working with people of all age groups.
4. Training Facilitator
Role
Curriculum & Training Facilitator
Overview
Responsibilities
-
Work with Management on developing Training Strategies, which includes a Training Products Roadmap i.e. training courses & programs to be developed, launched, attaining WSQ-accreditation, implementation of a suitable Learning Management System (LMS). Conduct market research to identify emerging trends, competitor offerings, and evolving learner needs.
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Identify needs, design and develop training courseware and resources for e-learning and blended learning that can meet the needs of stakeholders. Create curriculum that can align with SkillsFuture framework and qualifying for WSQ-accreditation.
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Content creation including learning objectives, assessments and learning resources tailored to stakeholders and Government agencies requirements.
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Work with stakeholders and other curriculum training providers to develop and implement curriculum.
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Deliver engaging and informative physical and online training sessions to learners, provide hands-on training, demonstrations, and practical exercises, where appropriate, to enhance participants' understanding and proficiency.
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Support collaborative projects with external educational organizations/service providers.
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Coordinate with internal and external stakeholders to foster collaboration and maintain strong partnerships. Stay current with the latest training trends to ensure training content is up-to-date and to provide informed and relevant training.
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Any other duties as assigned by the Head of Department.
Requirement
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A relevant university degree in Social Work, Gerontology, Psychology or Training.
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Possess ACLP or DDDLP (or the equivalent) would be advantageous.
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Experience in training & adult education and working with wide range of stakeholders from individuals to corporates.
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A passion to enhancing the educational experience for adult learners and to meet the needs of the community.
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Knowledge of Skills Future framework will be an advantage.
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Ability to communicate, build and maintain good relationship with various stakeholders.
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Collaborator with excellent communication skills.
Internship Opportunities
Build your Career with Us
Interested in career opportunities with us?
If you have any enquiries, kindly write to us at hr@lb.org.sg.