About Befriending Services

Our Befriending Service reaches out to seniors, showing them love, empathy and companionship. Through weekly home visits, trained befrienders (volunteers) provide social and psycho-emotional support to befriendees (seniors) whilst monitoring their welfare and living environment. The aim is to journey alongside and help seniors age in place within the community.

We also provide community contact for our seniors by coordinating social and recreational activities sponsored by Lions Clubs and various community partners, corporations and individuals. Through working with other eldercare social service agencies and service providers to facilitate better co-ordination in the provision of community-based care and support services, we are committed to enhance our seniors’ quality of life.

Since our inception in 1995, we have served more than 86,000 seniors and trained more than 3,000 befrienders.

Why the Need for this Programme

Befriending Services is similar to a “good neighbour programme” where a senior is visited by befrienders (volunteers) in their homes. This seemingly small act cannot be understated. As the ageing population continues to grow exponentially, there is an increasing number of seniors living alone. A decline in neighbourliness over the years put seniors at risk of loneliness and social isolation.

Programme Objectives

  • Reduce the isolation of lonely seniors and improve their well-being
  • Enable lonely seniors to age-in-place with community support
  • Provide seniors with access to contacts and sources of help

Profile & eligibility criteria

  • 60 years old & above
  • Singapore citizens or Permanent Residents
  • Generally have at least one or two of the following risk factors:
    1. Living alone or as good as living alone and feels lonely
    2. Limited or no social support
    3. Primary caregiver for someone with high care needs
    4. Limited social interaction due to physical or cognitive impairment


The Befriending Services is funded by the Ministry of Health.

Refer a Senior

Since the new Eldercare model (EC) was implemented by MOH on 3 May 2021, all new Befriending referrals henceforth will need to be centrally submitted through Agency for Integrated Care’s (AIC) Integrated Referral Management System (IRMS). Click here to submit a referral.

All befriending referrals will be allocated according to the respective Active Ageing Centre’s service boundaries, or Interim Befriending Panel (IBP) like Lions Befrienders, upon your submission via the IRMS system. Your referral will be processed, assessed and its status will be updated by the assigned service provider in the same system as well.

For assistance, please email